Tuesday, February 24, 2009

What Do Guests At Your Church Experience?

This is a post from one of my favorite leadership pastors.....

from Nelson Searcy - Renegade Pastor - Church Leader Insights - Church Growth and Evangelism by nsearcy

If you have read Fusion or listened to the Assimilation Seminar, you know that we send out a brief, 30-second survey to each of our First Time Guests every Sunday. It provides good feedback to leadership and helps to reinforce a positive Sunday experience to the guest. And from time to time, these surveys remind me of why we take such care in how we treat the new people God sends our way each week.
Here’s a response I received this week from a first timer at The Journey last Sunday:
What did you notice first?How happy the band was! It was great.
What did you like best?The message. I liked how the pastor moved quickly and really analyzed text, bringing in lots of examples. Having us write along was great too! I’ve never seen that before. It kept me with him; it felt like being in class, but better!
Overall Impression?Loved the message itself. It was great. Also, when I’ve went to new churches in the past, everyone makes such a big deal about you being new (meaning well, no doubt), and I’ve felt like I had to explain WHY I was new. Also, I felt a pressure to promise I’d be back and/or to say that I liked the service after. I didn’t feel that on Sunday; I just felt close to the Word. I felt welcomed but in a very relaxed, not forced way. No one was “in my face” and that’s one of the main reasons I can’t wait to come back next week. : )
How can we pray for you?I’m about to make a big decision with regard to an amazing opportunity to go to Ecuador this summer. I’m just not sure what I should do. I see SURE reasons that I should and SURE reasons that I shouldn’t. I’m confused! The opportunity came out of nowhere, so I didn’t have a chance to think about it before the offer was on the table. Thanks for praying about it.
This young lady’s responses confirmed a lot of what I shared a while back in a series of posts about “What First Time Guests Want” - here are the links:
What First Time Guests Want #1
What First Time Guests Want #2
What First Time Guests Want #3
If this is what First Time Guests want, what are they getting at your church?